Help

This page attempts to answer your questions about the FillThatHole site and iPhone app, and to provide help with using it. We are building this section up, and apologise if you can’t find what you're looking for: please contact us and let us know if you have problems, or have an idea for something that would be useful to include here.

How do I move the pin on the iPhone map?

Hold your finger down on the pin until it lifts off its original site. Drag the pin around the map until your reach the exact location, then drop by lifting your finger away. If you are in a completely different location press 'Remove pin', then move the map to the location of the hazard and press 'Add pin'.

How do I report a pothole or other hazard?

Use our online form to report a hazard on our interactive map. We’ll identify the local highway authority which has responsibility for the road’s maintenance, and will send info about the hazard to that authority, which has a duty to repair any hazards or defects when they occur. We’ll also keep track of the progress in getting the hazard fixed.

Why do you need my contact details?

We ask for your contact details to keep you informed about the progress of your hazard, and to contact you in case of any queries. CTC uses this information for the purpose of reporting the hazard and keeping you informed about its status. CTC will not disclose your personal details to the authority responsible for removing the hazard, or any other person or organisation.

Do I need to create an account?

You don’t have to create an account to report a hazard, but if you do, you can keep track of reported hazards in your ‘My hazards’ list. Your registration can also be used on other CTC campaigns sites such as Stop SMIDSY, where you can report bad driving.

You’ll receive an email notification of changes to the status of your reported hazard whether you’ve created an account or not, but if you don’t have an account and you want to check the status of your reported hazards, you’ll need to keep a record of the ‘hazard key’ link we send you when you report the hazard.

Can I upload a photograph with my hazard?

You can add photographs to a hazard that you have reported: once you've reported it you will be given a personal link to use to do this, or you can add them by registering with the site and using the "My Hazards" list.

You can include any number of photographs (up to 2 MB each) of the pothole or road defect with your report.

You may also wish to add your photos to the CTC Flickr pool.

Cycling UK

Cycling UK inspires and helps people to cycle and keep cycling, whatever kind of cycling they do or would like to do. Over a century’s experience tells us that cycling is more than useful transport; it makes you feel good, gives you a sense of freedom and creates a better environment for everyone.

  • We provide expert, practical help and advice.
  • We support individuals and communities.
  • We protect cyclists’ interests.
  • We campaign to make cycling mainstream and to remove the things that stop people cycling.
  • We help people develop the confidence and skills to cycle.
  • We promote the benefits of cycling to individuals, to society and to the economy.

Join & support us – 0844 736 8451